Privacy and Policy Details

1) Registration

To utilize Data Service Helpline at any level and access certain information or areas of the website, users may need to complete a registration form. During registration, users are required to provide contact information (e.g., name, phone number, or email address). This information is used to contact users about products and services on our sites. Providing demographic information (e.g., income level and gender) is optional but encouraged to create a more personalized experience.

2) Order

When a user purchases a product, they must provide contact information (e.g., name, email, billing address) and financial information (e.g., credit card number, expiration date). This information is used for billing purposes and to fulfill customer orders. If there are difficulties processing an order, this information will be used to contact the user.

3) Profile

We store information collected through cookies and log files to create a profile of our users. This profile contains details of their viewing preferences and is linked to personally identifiable information to provide tailored content and offers. This profile is used exclusively to improve user experience and is shared only in aggregate form.

4) Cookies

Cookies are data stored on the user’s computer linked to information about the user. We use session cookies, which expire when the browser is closed, and persistent cookies, which remain for extended periods. Cookies help users save time by avoiding the need to log in repeatedly. Users can still access the site without cookies but with limited functionality. Persistent cookies help us improve user experience by analyzing interests.

5) Log Files

We collect and analyze IP addresses and other data to manage the website and track user behavior in aggregate. This data is not linked to personally identifiable information.

6) Clear Gifs

Clear gifs are small graphics similar to cookies used to track online movements. They are invisible and help analyze the effectiveness of communications and marketing campaigns. Users can opt out of related emails by following opt-out instructions.

7) Children’s Privacy

We do not knowingly collect personal information from children under 13. If we discover such information, it will be deleted. Parents are encouraged to supervise their children’s online activities and follow safety guidelines.

B) Information Use and Sharing

We do not disclose contact information provided by users to third parties, except as stated in the Privacy Policy.

1) Communications from the Site

  • Special Offers and Updates: New users receive welcome messages and updates. Established users may occasionally receive updates about products, special offers, and satisfaction surveys.
  • Invoices and Account Statements: Users receive emails summarizing their order details. These communications are part of the purchase cycle and cannot be opted out of.
  • Customer Service: We communicate with users regularly to provide requested services and address account-related issues.

2) Sharing

  • Legal Disclaimer: We may disclose personal information when required by law or to comply with legal processes.
  • Aggregate Information: Non-identifiable aggregate information may be shared with partners.
  • Third Party Intermediaries: External payment processors do not retain or use personal information for secondary purposes.
  • Business Transitions: In the event of a business transition, personal information may be transferred as part of assets.

3) Choice/Opt-out

Users may opt out of promotional communications but cannot opt out of service-related communications unless they deactivate their account.

5) Safeguards and Data Retention

We use SSL encryption to protect sensitive information online and implement additional security measures offline. User data is retained only as long as necessary for its intended purposes or as legally required.

6) Supplementation of Information

We supplement collected information with data from third-party sources to fulfill obligations and better understand user demographics.

7) Correcting/Updating/Deleting Information

Users may update or delete their information by contacting customer service.

8) Notification of Changes

We will notify users of changes to our privacy policy via email or prominent notices on our website. Users can choose whether to allow their data to be used in new ways.