QuickBooks is a leading accounting software that has simplified bookkeeping, payroll, and other financial tasks for businesses worldwide. Despite its robust features, users occasionally encounter technical errors, one of which is QuickBooks Error 17337. This error typically arises when performing payroll updates or processing payroll, creating unnecessary roadblocks for users.

In this blog, we will dive deep into the causes, solutions, and preventive measures for QuickBooks Error 17337 to help you resolve it efficiently.


What is QuickBooks Error 17337?

QuickBooks Error 17337 is a payroll-related issue linked to misconfigured internet security settings within the software. It prevents users from updating payroll services or completing payroll processes. The error typically occurs due to incorrect SSL (Secure Sockets Layer) settings or conflicts with third-party security software.

Error Message:

You might encounter an error message such as:

“QuickBooks has encountered a problem and needs to close. Error Code: 17337”


Common Causes of this Error 17337

Understanding the reasons behind this error is the first step toward resolving it. Here are the most common causes:

  1. Incorrect SSL Settings: QuickBooks relies on SSL protocols for secure data transmission. Misconfigured SSL settings can disrupt the payroll update process.
  2. Firewall or Security Software: Third-party antivirus programs or firewalls may block QuickBooks’ connection to the internet, leading to this error.
  3. Internet Explorer Configuration Issues: QuickBooks is closely integrated with Internet Explorer. Improper browser settings or outdated versions can cause conflicts.
  4. Network Issues: Unstable or slow internet connections can interrupt payroll updates and trigger this error.
  5. Incomplete or Corrupt QuickBooks Installation: A faulty installation can lead to functional issues, including Error 17337.

Symptoms of QB Error 17337

Identifying the symptoms can help you diagnose the error promptly:

  • Payroll updates fail or are interrupted.
  • Error message 17337 appears repeatedly during payroll processing.
  • Slow or unresponsive QuickBooks performance.
  • Difficulty accessing payroll services.
  • Disrupted connection between QuickBooks and the server.

How to Fix QuickBooks Error 17337?

Follow these detailed solutions to troubleshoot and fix the error.

Solution1: Verify and Update SSL Settings

  1. Open Internet Explorer.
  2. Click on the Tools menu and select Internet Options.
  3. Go to the Advanced tab.
  4. Scroll down to the Security section.
  5. Ensure that the options for Use SSL 2.0 and Use SSL 3.0 are checked.
  6. Click Apply and then OK to save the changes.
  7. Restart QuickBooks and attempt the payroll update again.

Solution2: Configure Firewall and Antivirus Settings

  1. Open your firewall or antivirus software.
  2. Add QuickBooks as an exception to the program.
    • Allow full access for QuickBooks executable files (e.g., QBW32.exe).
  3. Make sure the following ports are open:
    • Port 80 (HTTP)
    • Port 443 (HTTPS)
  4. Save the settings and restart your computer.

Solution3: Update Internet Explorer Settings

  1. Open Internet Explorer and navigate to Tools > Internet Options.
  2. Under the Security tab, set the security level to Medium-High.
  3. Go to the Connections tab and select LAN Settings.
  4. Ensure that the option Automatically Detect Settings is checked.
  5. Click OK and restart Internet Explorer.
  6. Relaunch QuickBooks and retry the payroll update.

Solution4: Reinstall QuickBooks in Selective Startup Mode

  1. Press Windows + R to open the Run dialog box.
  2. Type msconfig and press Enter.
  3. Under the General tab, select Selective Startup and uncheck Load Startup Items.
  4. Go to the Services tab, check Hide all Microsoft Services, and click Disable All.
  5. Restart your computer.
  6. Reinstall QuickBooks by downloading the latest setup file from the official website.
  7. After reinstalling, return to msconfig and select Normal Startup.
  8. Restart your system and try using payroll services again.

Solution5: Verify QuickBooks Update Status

  1. Open QuickBooks and go to Help > Update QuickBooks Desktop.
  2. Click on the Update Now tab.
  3. Select Reset Update and then click Get Updates.
  4. Once the updates are installed, restart QuickBooks.
  5. Attempt the payroll update to check if the error persists.
quickbooks update

Preventive Measures for Error 17337

  1. Regular Software Updates: Ensure that QuickBooks and Internet Explorer are updated to their latest versions.
  2. Maintain Firewall and Antivirus Configurations: Keep your security software updated and configure it to allow QuickBooks-related processes.
  3. Stable Internet Connection: Use a reliable and high-speed internet connection to avoid interruptions during payroll updates.
  4. Periodic Data Backups: Regularly back up your QuickBooks data to prevent loss during unexpected errors.
  5. Professional Assistance: Consult QuickBooks support or a certified expert for recurring issues.

Conclusion

QuickBooks Error 17337 can be a roadblock to smooth payroll management, but it is entirely fixable with the correct steps. By understanding its causes and following the solutions outlined in this guide, you can resolve the issue efficiently and prevent it from recurring.

If the problem persists despite trying these methods, do not hesitate to reach out to QuickBooks Data Service Helpline at +1.888.538.1314 or consult a certified QuickBooks ProAdvisor for specialized assistance.

FAQs on QB Error 17337

Q1: What is QuickBooks Error 17337 related to?

A1: QuickBooks Error 17337 is primarily related to payroll services and occurs due to misconfigured SSL settings, firewall restrictions, or internet connectivity issues.

Q2: How do I update SSL settings to fix QuickBooks Error 17337?

A2: Open Internet Explorer, navigate to Tools > Internet Options > Advanced, and ensure SSL 2.0 and SSL 3.0 are enabled under the Security section.

Q3: Can antivirus software cause QuickBooks Error 17337?

A3: Yes, antivirus or firewall programs can block QuickBooks’ connection to the internet, leading to this error. Configure your security software to allow QuickBooks-related processes.

Q4: Is there a specific version of Internet Explorer required for QuickBooks?

A4: QuickBooks is optimized for Internet Explorer 11. Ensure you are using this version or later for smooth functionality.

Q5: What should I do if the error persists after troubleshooting?

A5: If the error continues, contact QuickBooks Data Service Helpline or consult a certified QuickBooks ProAdvisor for advanced troubleshooting.

By Tori Williams

Accountant, QuickBooks PorAdvisor

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